Terms & Conditions

Terms and Conditions

Effective Date: 25/7/2025

Welcome to Caeliora Fragrances! By accessing or using our website, you agree to be bound by the following terms and conditions ("Terms"). Please read them carefully. If you do not agree to these Terms, you must not use our website.

1. General Information

  • Caeliora Fragrances reserves the right to change, modify, or revise these Terms at any time. Any changes will be posted on this page, with the “Effective Date” updated accordingly. By continuing to use our website after any changes, you agree to those modifications.

  • These Terms govern the use of our website, including browsing, making purchases, or engaging with any content or services offered.

2. Use of Website

  • You agree to use the website in accordance with all applicable laws and regulations. You may not use the site for unlawful purposes, including but not limited to:

    • Disrupting the site’s operations

    • Using any device or software to interfere with the site

    • Attempting unauthorized access to other users’ accounts or site systems

    • Posting or transmitting any harmful content or malicious code

3. Products and Orders

  • All product descriptions, images, and prices are subject to change without notice. While we strive to provide accurate information, we do not guarantee that all product descriptions, prices, or images are accurate or complete.

  • Caeliora Fragrances reserves the right to cancel any order at its discretion, including instances where product availability, pricing errors, or other issues are detected.

  • By placing an order on our website, you agree to provide accurate and complete information for processing your order. You are responsible for any charges or taxes incurred in relation to the order.

4. Payment

  • Payment for all orders must be made through the available methods listed on our website, including credit/debit cards or other approved payment providers.

  • We use secure payment systems to protect your financial information during transactions, but we do not store sensitive payment details (such as credit card numbers) on our website.

5. Shipping and Delivery

  • Shipping costs and delivery times are calculated at checkout. Caeliora Fragrances is not responsible for delays caused by shipping carriers.

  • Orders may be subject to customs duties, taxes, or other import charges, which are the responsibility of the customer.

6. Returns and Refunds

  • Caeliora Fragrances aims to provide the highest quality products. If you are not satisfied with your order, you may return unused, unopened products within 5 days of receipt.

  • All returns must comply with our return policy, and shipping costs for returns are the responsibility of the customer unless the product is defective or an error was made on our part.

  • Refunds will be processed based on the original payment method, and any shipping costs may be deducted.

7. Intellectual Property

  • All content on the website, including logos, text, images, videos, and other materials, is the property of Caeliora Fragrances or its licensors and is protected by intellectual property laws. You may not use, reproduce, or distribute any of our content without permission.

8. Limitation of Liability

  • Caeliora Fragrances is not liable for any direct, indirect, incidental, special, or consequential damages arising from the use of or inability to use our website or products.

  • In no event shall our total liability exceed the amount you paid for the product giving rise to the claim.

9. Indemnification

  • You agree to indemnify and hold Caeliora Fragrances, its directors, employees, agents, and affiliates harmless from any claims, damages, losses, liabilities, or expenses arising from your use of the website, violation of these Terms, or infringement of third-party rights.

10. Governing Law

  • These Terms are governed by and construed in accordance with the laws of [Insert Country/State], without regard to its conflict of law principles.

  • Any disputes arising out of or related to these Terms shall be subject to the exclusive jurisdiction of the courts located in Bangladesh.